Maintenance

EV Charger Maintenance & Repairs

Secure the availability, performance and safety of your EV chargers

EGen Electrical are specialists in the installation of electric vehicle chargers and provide a maintenance service to keep you and your vehicle moving. We conduct annual functionality and safety inspections to any brand of charger you have installed. A maintenance inspection ensures the charger’s optimum performance and electrical safety, providing assurance it is safe for anyone to use.

EV Charger Maintenance and Repairs

Our scheduled inspection and maintenance programs ensure your charging network runs safely and reliably. We can identify and address potential operational issues and safety hazards before they become problematic.

Our Services Include:

Inspect chargers for any damage
Operational test
Safety inspection and test
Inspection tag applied to the charger
Compliance certificate is issued
Any faults are repaired where necessary
EV charger, plug terminals, and cable are cleaned

A regulatory safety inspection can be scheduled with us prior to the due date for owners of public charging stations. We will send a licensed electrician to inspect the unit using specialised equipment to provide a safety inspection test. Any issues with compliance will be reported immediately with a quotation for repairs to eliminate any hazards and downtime of the charger. On completion of the maintenance work, your equipment will be properly tested and tagged to Workplace Health & Safety Regulations.

Please contact us for further information on our annual scheduled maintenance service.

FAQs

How Often Do EV Charger Stations Need Maintenance?

How frequently a charging station needs maintenance and the cost for this varies depending on the type of chargers used. Here’s a breakdown of the different types of chargers and recommended upkeep details:

Level 2 EV Chargers

Level 2 EV chargers are commonly used in public charging stations and private dwellings. These often have more frequent component issues because of their complexity and size. This means they will require more frequent maintenance, regular cleaning and inspection for wear and tear.

Level 3 EV Chargers

In the long run, DC fast charger stations and superchargers will likely need extra repairs and maintenance. This is because they contain more complex hardware than the Level 2 systems. It’s recommended to set up routine scheduled maintenance as per the manufacturer’s requirements to keep these chargers running at optimal capacity and limit downtime.

Networked Chargers

Networked charging stations contain multiple linked chargers. Because these units contain extra electrical components, it’s likely that maintenance will be needed more regularly.

What Are the Signs that an EV Charger Station Needs Maintenance?

It’s a good idea to regularly inspect your EV charger stations. Here’s what you need to look out for:

Low voltage. Your charger likely needs repair if the charger output is below the correlating average of the charger level. For example, level 2 at 240V supplies 6.2 – 7.6kW and level 3 supplies between 50 – 350kW.
Visible damage. Weather and vandalism can lead to external charger damage, so you should regularly inspect and clean parts to check for problems.
Slow charging. Level 2 chargers take between, 4 -10 hours and level 3, 30 mins – 1.5 hours. If you find charging times are slowing down, your unit may need repairs.
Manufacturers maintenance recommendations. Always be proactive and schedule repairs and maintenance according to the manufacturer’s instructions.

What should I do if my EV charger stops working?

If your EV charger stops working, the first step is to contact a specialised EV charger licensed electrician to diagnose and repair the problem. Attempting to repair the charger on your own can be dangerous and may void any warranty or insurance coverage. Contact our experts right away if you experience any issues with your EV charger.